Accessibility Help

Our Approach

We want this website to be usable by as many people as possible. Our design work takes account of readable text, clear navigation, keyboard access and different screen sizes. We use the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA as a design reference.

This is a statement of our approach and available help, not a claim that an independent accessibility audit has certified every page. We continue to review the site as content and features change.

Moving Around The Site

• A “Skip to content” link is available at the start of each page when using a keyboard.
• Links, buttons and form controls have visible focus outlines. Use Tab and Shift+Tab to move between them, and Enter or Space as appropriate to activate controls.
• The mobile navigation can be opened with its labelled button and closed with Escape.
• Page headings and landmarks provide a structured reading order. Policy pages also have an “On This Page” list.
• Catalogue filters announce the number of matching fragrances. Product names remain available as text alongside the images.

Images, Motion And Readability

The homepage slideshow has previous, next and pause controls. Automatic playback is paused when your device requests reduced motion. The slides can also be browsed using the arrow keys while a slideshow control has keyboard focus.

Meaningful images have text alternatives. Decorative details do not need to be read aloud. The site reflows for smaller screens, and you can enlarge text or use your browser's zoom controls. The layout is designed to work without relying on colour alone to identify an action or selected filter.

Some lettering is part of product artwork and may not be fully reproduced in an image description. The surrounding page provides the product name and available details; ask us if you need a particular label transcribed.

Using Enquiry Forms

Fields have labels, and required information is identified. Validation messages describe information that needs attention. Where possible, an error summary links to the affected field so you can correct it without re-entering the rest of the form.

Public enquiry forms do not require an account or an image-solving CAPTCHA. If submitting a form is difficult, you may write to CAÉLOR at the correspondence address on the Legal Information page.

The catalogue can be read without JavaScript. Interactive filters, slideshow controls and cookie-setting buttons require it; if it is disabled, the catalogue products and policy information remain available.

Tell Us What You Need

If something prevents you from using the website, please use Contact Us and select “Other”, or write to the address on our Legal Information page.

It helps to include the page address, what you were trying to do, the difficulty you encountered and the format or assistance you would find useful. Your device, browser or assistive technology may also help us investigate. You do not need to share a diagnosis, medical details or other sensitive information.

We will consider requests for information in another format and reasonable adjustments to the way we respond. Please include any relevant deadline so we can understand your needs.

Continuing To Improve

We check core navigation, forms and responsive layouts during website updates. Browser and assistive-technology combinations can behave differently, so practical feedback remains valuable.

Third-party websites linked from the catalogue have their own accessibility arrangements. We cannot change their interfaces, but you can let us know if an external link creates a barrier to information about CAÉLOR.